COVID-19 Broadband Resources: First Responders

Colorado Broadband Office News

Priority Service for First Responders

Many first responders are experiencing busy signals and dropped calls in light of the COVID-19 pandemic. Below is a list of mobile providers that offer priority service for first responders with information to get priority access.

Many of the priority access programs will require registration in the Government Emergency Telecommunications Service (GETS) and the Wireless Priority Service (WPS) programs. Find out more about requesting GETS and WPS.

FirstNet powered by AT&T (click to expand)

AT&T’s COVID-19 Response

About FirstNet powered by AT&T 

FirstNet Dedicated Support:  1.800.574.7000

Contact information for the Colorado representative for FirstNet:
Marcos Lucero

Verizon (click to expand)

About Verizon Wireless Broadband Priority 

To sign up for Verizon’s priority service, visit Verizon’s First Responder Benefits Program to check your eligibility. You may need your agency badge or ID to prove eligibility.

Verizon response to the coronavirus COVID19

Sprint (click to expand)

About Sprint Wireless Priority Service

Current Sprint customers will need to request WPS via the Department of Homeland Security. Instructions can be found here.

If you have trouble signing up for priority access, feel free to contact Ed Mills ( for assistance getting connected with the correct representative.