In May, 2020, we launched the Broadband Stories survey to find out about Coloradans’ experience using the internet during the pandemic. We knew that reliance on broadband had become even more central to daily life as many Coloradans shifted to working, learning, and accessing critical services from home. We are continuing to collect these stories and will update results each quarter. We encourage you to take the survey each quarter so that we can learn how your experience has evolved over time.
Results: May – July 2020
During this period we received over 500 responses. Below are some of the highlights and trends from the survey.
Overall Internet Experience
Over the past three months, only 18% of respondents described their internet service as “Great, meets my needs”, while nearly 27% chose the option “My internet is terrible, it does not meet my needs at all.”
Users and Devices
Among our survey takers, 95% of homes have at least one person working or learning from home, with many homes having multiple adults and children using the internet at the same time.
With numerous adults and children working and learning from home, it’s no surprise that nearly 85% of these homes have at least four devices connected to their home network.
While many people said their internet was adequate for their needs, many mentioned that they upgraded or switched providers in order to get sufficient service to meet their new work and school demands. Other responses mention needing to upgrade but lacking options to upgrade or not being able to afford upgrades.
Numerous responses describe outages, dropped services, and router and modem issues.
Other people simply expressed their frustration about dealing with slow speeds and overloaded networks: